Privacy Policy

Tail House Game Studio  teams create original experiences so that players can have fun.

We collect your personal data so that you can benefit from our Services and so that we can offer you an optimal experience.

This privacy policy is designed to help you understand how your data is used, inform you of your rights and how to exercise your rights.

“Personal Data” (or “Data”), is all information that identifies you:

• either directly, for example, your last name, first name, email address or telephone number;
• or indirectly, for example your account ID, IP address, cookie identifier or game data.

For more information about the Data that Tail House collects, go to Section 3 “When does Tail House collect your Data and for what purpose?”.

We do not knowingly collect personally identifiable information from children. We encourage all children to never submit any personally identifiable information through the Application and/or Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide personally identifiable information through the Application and/or Services without their permission. If you have reason to believe that a child has provided personally identifiable information to us through the Application and/or Services, please contact us. You must also be at least 18 years of age to consent to the processing of your personally identifiable information in your country (in some countries we may allow your parent or guardian to do so on your behalf).

We may collect your Data when:

Some of our Services may also allow you to connect your Account to third-party accounts such as your Steam,  Epic Game or Meta accounts to participate in social features and highscores.

If you connect your account to your Game Center account or other third-party accounts such as Steam or Epic Games, we may collect your user ID for the third-party services and a login token that allows you to verify your identity without re-entering your credentials for third-party platforms as long as the token remains active.

We collect Data such as the advertisement and the number of times it was watched, its location in the Services and the identifier of your device. We also collect information about your actions in relation to the advertisement.

We can combine the Data collected with our partners when you use our Services. We may also combine this Data with demographic, advertising and market studies or with other analytic surveys.

We may also use all of your Data collected to offer you personalised advertisements, products, services or content (hereinafter referred to as “Personalised Content”) via our Services or those of our partners.

If you wish to withdraw your consent or object to the personalisation of advertisements, please go to Section 6 “What are your rights and how do you exercise your rights”, then to the paragraph “Give and withdraw your consent”.

If you contact us via email, we collect Data such as but not limited to your last name, first name, user name, country, device identifier, games and their respective progress registered on your Account,  as well as further Data you may decide to share with us, depending on your questions or requests.

By sending support requests via  email, you understand and agree with the transmission of the Personal Data required to process your support request.

If you contact us via social media, we collect some of the Data included on your public social media profile. 

We only use this Data to appropriately analyze your concerns or identify related issues, and then to respond to your questions and requests.

Unless the law specifies a different retention period, Tail House will only keep your Data for the time strictly necessary to carry out the operations for which said Data has been collected by Tail House.

For example, we will keep the Data associated with your Account until the closure of the Account. In some cases, the Data may be kept for a longer period such as when it is needed for us to apply a sanction.

We may share your Data with:

• The technical service providers involved in the supply of the Services (for example, product delivery, promotion of the Services, to act against inappropriate conduct, cheating and toxic behaviour). As subcontractors, these service providers are under the same obligations as Tail House to comply with applicable personal data protection laws.
• The partners who use your Data to provide you with personalised advertisements or Personalized Content.
• Administrative or judicial authorities, to verify the proper use of the Data by Tail House or for the purposes of an investigation, in compliance with applicable law. Tail House always verifies the legitimacy of the request.

You have the right to correct your Data when it is inaccurate or incomplete (for example, change your delivery address).

At any time, you may withdraw your consent or object to the receipt of newsletters or advertising emails, the personalisation of advertisements or the sharing of your Data with our partners.

You also have the right to request that your Data no longer be used or not be deleted during the time we are processing your request. To do so, please contact the Tail House Customer support department.

If you feel that your rights have not been respected after having contacted us, you have the right to make a complaint to the regulatory authority in your country.

You can request the deletion of the associated Data.

 If you have been sanctioned in relation to our Services, we cannot delete the Data regarding your sanction as to allow us to maintain your sanction. 

We can use your Data in one of the following circumstances:

• Tail House legitimate interest (or reasonable expectations of users), to offer you the best possible user experience, such as to ensure the security of the Services, moderate the community, respond to your requests and questions or to send you newsletters.
• Your consent to offer you advertisements, products, services or personalised content depending on your user profile.

Tail House is entitled to change this policy at any time. We will inform you of the material updates and recommend that you consult this policy on a regular basis or contact us if you have any questions. Using our Services following such a change means that you accept any changes.

If you have any questions about this document, please contact:

• By mail: contact@tailshousestudio.com

Updated: November 28th, 2023